You're afraid or worried that you will mess up, be embarrassed, make mistakes, seem boring, or lose your audience. You have something important to tell them, and you're concerned it won't come across well or at all. Fear no longer! Debbie has decades of public speaking, training, and work presentations. She always writes her own slides and programs. She was always a comfortable speaker, but got extra help from a long and expensive voice acting school she attended in 2016 in San Francisco. Go from nervous, monotone, or low-energy to confident and compelling. Audiences love engaging speakers who give them meaningful, actionable, and helpful information, ideas, and techniques. Add Debbie's private coaching (not included) for the opportunity to get instructor feedback on your work. Check out our other courses at https://cxcc.to/courses You might want to join those or share them with colleagues.
Your Instructor
Debbie Levitt, MBA, is the CXO of Delta CX. She’s a Customer Experience (CX) and User Experience (UX) strategist and change agent who specializes in setting houses in order in record time. She has nearly thirty years of experience but has been advised to mention only fifteen years on her résumé and LinkedIn.
Debbie is an experienced leader with a track record of building and leading diverse research and design teams, shaping product vision, influencing strategies, and driving initiatives. She has many years of experience in CX and UX strategy, research, information architecture, interaction design, prototyping, testing, and more.
Clients call her “Mary Poppins” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.
Debbie is a career and life coach helping people with work and beyond. She loves being a catalyst, pushing boats out, and ensuring people know how to row them.
Debbie’s 2022 book, Customers Know You Suck, is the customer-centricity how-to manual. She’s proud of the book and knows it can help companies that care about improving quality, value, and business and customer outcomes. However, companies mostly want the business outcomes while skipping the quality, value, and customer satisfaction or delight that would get them there.
Debbie’s 2024 book, Life After Tech, is (possibly) the first book about leaving technology work. She addresses common career change emotions and fears through sensitivity, critical thinking, humor, and vulnerability. “What happened to tech jobs?” “What will I do next?” Life After Tech is your personal and proactive journey. Eighteen introspective exercises—plus templates and examples—make Life After Tech a guide and a workbook. Use the “Phoenix Flight Plan” to get grounded, plan, rise, and soar.
Outside of CX work, and sometimes during CX work, Debbie enjoys singing symphonic prog goth metal, opera, and New Wave.
Course Curriculum
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StartYou know this topic really well! (11:39)
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StartWho is your audience? (7:25)
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StartSlide styles (16:26)
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StartOrganizing your content (13:46)
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StartCalculating presentation timing (4:45)
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StartUsing notes or a script (11:51)
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StartWhile writing, think about how you'll present (6:14)
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StartSpelling and grammerz is importants! (7:52)
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StartRead it out loud... many times (3:57)